02 Aug Note to T-J: How an honest paper owns up to errors

Oh, how embarrassing!

The New York Times, which many regard as the best newspaper in the world, had weeks of warning that Walter Cronkite was gravely ill. Like most large newspapers, the Times routinely prepares advance obits of famous subjects. In this case, it prepared both an obit and an Arts Section appraisal of the anchor’s life’s work. Two experienced writers and at least seven editors pored over the material.

Two days before Cronkite’s death, after CBS News discovered errors in the obituary material it had prepared in advance, Cronkite’s son Chip emailed a senior Times editor to suggest a similar preemptive review of the paper’s advance obit.

Despite all this preparation, the Times’s July 17, front-page obituary contained two errors, and the Arts Section appraisal fully seven. The result was this embarrassing correction:

An appraisal on Saturday about Walter Cronkite’s career included a number of errors. In some copies, it misstated the date that the Rev. Dr. Martin Luther King Jr. was killed and referred incorrectly to Mr. Cronkite’s coverage of D-Day. Dr. King was killed on April 4, 1968, not April 30. Mr. Cronkite covered the D-Day landing from a warplane; he did not storm the beaches. In addition, Neil Armstrong set foot on the moon on July 20, 1969, not July 26. “The CBS Evening News” overtook “The Huntley-Brinkley Report” on NBC in the ratings during the 1967-68 television season, not after Chet Huntley retired in 1970. A communications satellite used to relay correspondents’ reports from around the world was Telstar, not Telestar. Howard K. Smith was not one of the CBS correspondents Mr. Cronkite would turn to for reports from the field after he became anchor of “The CBS Evening News” in 1962; he left CBS before Mr. Cronkite was the anchor. Because of an editing error, the appraisal also misstated the name of the news agency for which Mr. Cronkite was Moscow bureau chief after World War II. At that time it was United Press, not United Press International.

But the paper didn’t stop there. In today’s edition,  Public Editor Clark Hoyt supplies a 1,250-word article tracing the source of the mistakes in meticulous detail. He names names, and spares no feelings:

The short answer is that a television critic with a history of errors wrote hastily and failed to double-check her work, and editors who should have been vigilant were not.

But a more nuanced answer is that even a newspaper like The Times, with layers of editing to ensure accuracy, can go off the rails when communication is poor, individuals do not bear down hard enough, and they make assumptions about what others have done. Five editors read the article at different times, but none subjected it to rigorous fact-checking, even after catching two other errors in it. And three editors combined to cause one of the errors themselves.

Ironically, this stringent accountability is part of what makes the Times a trusted source of news. Newspapers print thousands of facts a day. Mistakes are routine. At the Times, so are honest, forthright corrections.

Note to the Irving-owned Brunswick News Corporation, publisher of the Saint John Telegraph-Journal: This is what it means for a newspaper to make a clean breast of its mistakes.