We've read a lot lately about the value of swift, full, and forthright apologies when public figures screw up. What about companies that screw up? Blippy is a website that lets users trade updates about their consumer purchases. Recently, an obscure programming error, compounded by mistakes at Google and one small midwestern bank, allowed Google to index the credit card numbers of four or five Blippy customers, potentially exposing these numbers to people browsing the web. Co-founder & CEO Ashvin Kumar's apology to users could serve as a model for companies that find themselves in a similar pickle. Moneyquote: It has been...

11 May, 2010

Two weeks ago, Contrarian featured a exceptionally funny and creative YouTube video by two dorky techno musicians from Leeds, comprising two-thirds of the Brett Domino Trio. I didn't say so at the time, but these guys strike me as worthy 2010 inheritors of the 1960s folk revival. They make their own music, using an assortment of real and pseudo instruments. They exemplify the indie knack for using the Internet to bypass industry middlemen en route to fans (and, potentially, a living). Here, thanks to James Fallows, is a similar but even more successful YouTube group, Pomplamoose, covering the sublime Chordettes hit, Mr....

08 May, 2010

A source I trust tells me the consultant's report on gambling Labour Minister Marilyn More won't release truly is substandard. Let's assume that's the case, and More was right to reject it after many attempts to get the contractor to fulfill the his obligations. Barring public access to the report is still the wrong thing to do. In effect, Minister More is saying interested Nova Scotians aren't sophisticated enough to understand or evaluate the report. It might cause them "anxiety" and "confusion." Such matters should presumably be left to their betters—people like More, and the Gambling Corp. honchos who talked her...

25 April, 2010

Former reporters turn up in the darndest places. Alan Jeffers, erstwhile ink-stained wretch for the Chronicle-Herald and Canadian Press, turned up this week on the website of Mother Jones, the "smart, fearless" left-wing American magazine once edited by Michael Moore. Jeffers was defending his current employer, the world's largest publicly traded oil company, from claims in both MoJo and Forbes Magazine, a rather more conservative journal, that it paid no US income tax in 2009 despite earnings of *cough* US$19.3 billion. And a fine job he did. In case you were wondering, $19.3 billion is enough to put a new Cadillac...

09 April, 2010

Gary Lauder calculates the wasted fuel and time caused by one intersection's stop signs at $100,000 per year. Roundabouts work better, but how about a "Take Turns" sign? Hat tip: Crest Halifax....

04 April, 2010

April 3:  Is this the transient alcoholic flicker on a too sweet rum cake, or a nuclear flash that will mark April 3 as a milestone we'll observe 20 and 40 years from now? According to David Pogue and Leo LaPorte, techies are scornful and users are awestruck, in which case, the smart money will be on the users. But there’s a big problem. To some, Jobs and Apple are a modern version of Bauhaus: elegant utilitarian design with fascist undertones. Apple’s singular control over what media its machines can play, and what machines can play its media, represents a giant backward...

03 April, 2010
Previous installments here, here, and here. A longish dissent from reader Jay Wilson:
The way you make it sound, we, the public, are the ones who indirectly caused this problem by forcing our poor beleaguered elected representatives underground and into making the kinds of reckless spending judgements they made. I take issue with that. As you said in your blog, "Upon taking office, most MLAs set aside established careers in exchange for a job with far less security than comparable positions in the private or public sector." That once was the case, for a good reason. Once upon a time, MLAs made very little money as elected representatives. To offset their costs of travel, constituency responsibilities, etc, they were given expense money. Fine. Then more people from different walks of life started getting involved in politics who didn't necessarily make as much as the usual assortment of doctors, lawyers and businesspeople who had mostly made up the elected ranks. Not to mention the complaints from the very sorts of individuals you referenced: People from higher-paying occupations who said it wasn't enough to live on and they could make more in the private sector. Over time, a new sensibility developed along the lines of "Let's pay them a better salary so that they can afford to live while serving our best interests." In the interests of fairness, the thought occurred to some that the money spent on expense accounts and the like could be decreased as now these elected officials would actually be making more. That's not what happened. In fact, as salaries continued to increase, so did money for expenses and then it diversified into a whole host of different expense categories. MLAs were getting money for everything and the kitchen sink, and who made these changes? Who increased their salaries and expense money? Who made the rules so deliberately ambiguous and full of holes so wide you could drive a tank through them? They did, behind closed doors and in quick legislative motions, with cursory mentions in the local press for the most part. Please don't try to excuse MLAs for their sorry behaviour. This is about three things: A pronounced sense of entitlement, a disconnect from reality and pure abject greed. Maybe it isn't on the same scale as the scandals in Britain and even Newfoundland, but those three things are present in each situation and they are things we should all be vigilant against.
19 February, 2010

Previous installments here and here. Paul Pross, emeritus professor of public administration at Dalhousie and the author of several books on lobbying, NGOs, and the formation of public policy, thinks we are being too hard on our politicians: I first met a politician fifty years ago. Since then, as a political scientist teaching at Dalhousie and, since retirement, as an active party member, I have met many more. A few turned out to be crooks. There were some self-important, pompous twits. But the majority were decent men and women who worked hard at a challenging and often stressful...

18 February, 2010

I hesitate to start this, for fear of luring Olympic-worshiping bores out of their rec-rooms, but US bloggers had a field day with the perfectly hideous opening ceremony in Vancouver. My favorite was Heather Havrilesky in Salon.com, Moneyquotes: Some dramatic photography paired with soaring music and a lot of melodramatic prose. "Here, where a swerving coastline submits to waves of glacial peaks, where the mapping of the Western world came to an end, the discovery yet begins anew!" Praise Jesus! Who writes this stuff? Nelly Furtado and Bryan Adams perform the lamest song since that thing they play at the end of...

17 February, 2010
Contrarian reader Kirby McVicar responds to our post on MLAs’ pay and public begrudgery:
The question that springs to my mind is: “Who are you and what have you done with Parker Donham?" [caption id="attachment_4485" align="alignright" width="150" caption="Resigned MLA Richard Hurlburt"]Resigned MLA<BR>Richard Hurlburt[/caption] What I hear you say is, "Well, MLA’s only stole a little bit, and it's the media’s and the public's fault for not providing adequate salary." Are you serious? What does this line of thinking say to all the honest MLA’s who did not steal from the public purse: "You missed out on an opportunity we, the public and the media, set up for you. How stupid of you!" I agree that politicians need an independent body to set remuneration policy that is binding, but this issue should not be confused with theft from the public purse. Where is the CBC Parker, from the "Harry and Parker Show" who would have spent 15 minutes railing against such a rationale? Has the election of an NDP government outed you?
I was out of the country, but wasn't it a Tory MLA who resigned? After the jump, more reader reaction.
17 February, 2010
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