Fuzzy Bacich and Facebook — compare and contrast
Peter Spurway thinks I'm romanticizing Don "Fuzzy" Bacich's legendary crankiness about patrons who wanted to slather his delicious French fries with ketchup: “… and another bastion of quality and tradition falters.” Tradition, yes. Quality? No. Not providing something that many of your customers would like to have has nothing to do with quality. It has everything to do with the perspective of the owner. While I certainly grant the owner the right to fashion their product to their own liking, they have to accept that a percentage of their current and potential customers are not going to like it and it will be seen by...